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    Frequently Asked Questions - Roadside Assistance

    • Beyondnice Plus® provides assistance for changing the wheel and tire with your inflated spare. If you don’t have a spare, our certified dispatch agents will advise you of nearby companies who sell spare tires and will dispatch a tow to get you and your vehicle to the service station. Please Note: Beyondnice Plus will not cover the cost of a new spare tire or the labor associated with tire balancing, rotation, or alignment*

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    • Beyondnice Plus® strives to provide you service within 60 minutes of dispatching. This 60 minute estimated time of arrival can vary based on weather, traffic, extra distance, or peak-period demand. Our dispatch agents will always notify you of the expected wait for service at the time of dispatch.

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    • No. The roadside program only applies to services dispatched by Beyondnice Plus®. You must call the Beyondnice Plus Emergency Roadside Service number located on your membership card and/or key fob to have service dispatched. Any services retained directly by you are not included.*

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    • Some access-controlled roadways, such as the Garden State Parkway in New Jersey, are state- or municipality-controlled. Only specific contracted providers are allowed to provide service on these roadways. In some cases, those providers refuse to work with networks like Beyondnice Plus®, and you may be instructed to call the police or local administrator for service. You would then need to submit an invoice for reimbursement up to your benefit allowance.*

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    • It depends. The Beyondnice Plus® Standard Plan and Premium Plan cover only your classics insured with Beyondnice. The High Octane Plan covers both your classics and your personally owned vehicles registered to your household. Car hauling trailer coverage is included in both the Premium and High Octane Plans. Additionally, anyone driving the covered car may call for service – Beyondnice Plus covers the car, we do not restrict our plan(s) to a specific driver.*

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    • Beyondnice Plus® is a comprehensive roadside and benefits program designed exclusively for the automotive enthusiast. Read more....

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    • The following services are excluded from your benefit allowance*:

      • Any services obtained directly by you. You must call the number on your Beyondnice Plus membership card to obtain service
      • Any additional parts, labor, storage or other fees
      • Charges in excess of the plan level limit
      • Regular vehicle maintenance 
      • Non-emergency purposes:
        • Transportation between two service facilities
        • Restoration related transportation
        • Transportation of a previously inoperable vehicle
      • Recovery of vehicle subjected to natural disaster
      • Vehicle submerged in water
      • Vehicle on an unmaintained road. Please note: Winching is included up to 100 feet off of a maintained road.
      • Recreational Vehicles
      • Non-collector vehicle trailers including ATV and Utility trailers
      • Vehicles used for commercial purposes
      • Vehicles in excess of 10,000 pounds GVW and vehicles longer than 21 feet may not be accommodated on a flatbed recovery vehicle and may require special equipment. Dispatch for service may take additional time. Examples of such vehicles include but are not limited to: fire trucks, semitrucks, stretch limousines, buses, military vehicles, and tractors.
      • Towing at the direction of law enforcement agency related to an intentional traffic obstruction by a non-disabled vehicle, impoundment due to improper parking, abandonment, illegal parking, or other traffic violations.

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